Refund policy

Refund & Return Policy

ALL SALES ARE FINAL.
By completing a purchase on this website, the customer acknowledges and agrees to the terms outlined in this policy.

Digital Downloads

All digital products are non-refundable, non-returnable, and non-exchangeable.
Due to the nature of digital goods, all sales are final once access is granted or the file is delivered, regardless of whether the file is downloaded or used.

Digital downloads are for personal use only. All rights remain with carmenpeyton.com.

Original Artwork

All original artwork is final sale.

Refunds or replacements will be considered only if the artwork is damaged during shipping.

To be eligible for a refund or replacement, the customer must:

  • Provide clear photographic proof of the damaged item

  • Provide photographs of the original shipping packaging

Damage claims must be submitted within 48 hours of delivery.
Claims submitted after this timeframe or without sufficient proof will be denied.

Refunds will not be issued for:

  • Buyer’s remorse

  • Color, size, or style preferences

  • Damage occurring after delivery

Physical Products (Non-Digital)

All physical products are non-refundable and non-returnable, except in cases of verified shipping damage.

To qualify for a refund or replacement:

  • Proof of shipping damage is required

  • Photos of the item and original packaging must be provided

  • Claims must be submitted within 48 hours of delivery

No refunds or replacements will be issued for normal wear and tear, misuse, or damage after delivery.

Shipping & Delivery

We are not responsible for:

  • Shipping delays caused by carriers

  • Packages marked as “Delivered” but lost or stolen

  • Incorrect or incomplete shipping addresses provided by the customer

Once an order has been shipped, responsibility transfers to the shipping carrier.

Chargebacks & Disputes

By purchasing from this store, the customer agrees not to initiate chargebacks or payment disputes in violation of this policy.

We reserve the right to dispute chargebacks using order records, delivery confirmation, and this published policy.

Right to Refuse Service

We reserve the right to refuse service, deny refunds, or deny replacement requests that do not meet the requirements outlined in this policy.

All determinations made under this policy are final.

Governing Law

This policy shall be governed and interpreted in accordance with the laws of the United States and the state in which the seller operates.

Contact Information

All claims and inquiries must be submitted to: carmpeyton@gmail.com